Welcome to Complete osCommerce!
1. Your Acceptance
These Terms apply to your use of the complete-oscommerce.com website and all services available from it. If you do not agree to any of the terms, please do not use this site.
We may amend this Agreement at any time without specific notice to you. Although we may attempt to notify you when major changes are made to these Terms of Service. But it is your responsibility to review the most up-to-date version periodically and prior to using our site.
2. osCommerce Addon Installation Service Terms
All Service under category osCommerce Addons is just installation service. We will just install your ordered addons. We are not responsible for any unexpected feature of your ordered addon. All other additional customizations will be charged separately.
We install 100% bug free installation of your ordered addon but we are not responsible for any existing bug in your preinstalled addons before your order with us.
In case of multi language shop you need to purchase additional languages by selecting more language options for that addon. Also it is your responsibility to translate all required English text to your native language text.
We always have backup of files in which we are working but it is your responsibility to take complete backups of your files and database. Also we need your site offline during development process and no other programmer or designer allowed to be working on your site.
All orders will be process in one working business day. And installation process will be finished as soon as possible. Installation time varies according to type of addon, no of addons you ordered and no of pre installed add ons on your site. Please contact us about dead line for your order before you place order in case you need too argent. All your Issues which gets us delay will be counted in dead line.
3. Payments and Refund Policy
For now we have Paypal as only one payment method. You must agree all terms of paypal.com for payments to complete your order.
We may refund in following cases.
1. Addon Installation Services Payment Refund Policy: For Addon Installation service we refund 95% of your money in case we have not started installation job on your site. 5% will be taken as order processing charge. In case we have started job and you change your mind and not go ahead more with us then no money will be refunded to you.
2. osCommerce Templates Purchase Refund Policy: We are sorry but we will not refund any amount for any template you have ordered. The reason is that as soon as you complete payments we gives you complete access of template including all source files. Once you have all digital files we can not refund you. So kindly make sure with us if you have any questions for templates you are buying.
4. Order Processing Time & Responce Time
All Orders placed on Complete osCommerce are being processed manually. Even your payment is successful we will process your order during over working business hours.
For Downloadable products you will not have instant access till our executive process your order.
Our executive will try to process your order around the clock to help you as faster as we can but we only guaranty about our working business hours.
We will process your order according to our following working hours.
Weekdays (Mon - Fri):
10 am to 7 pm (IST - Indian Standard Time – GMT + 5:30)
Saturday 11AM to 3:30 PM (IST)
Sunday and Indian National/Regional Holidays.
You can expect all Responses and meetings on above schedule.